MLB makes big ticketing shift with new refund policy

League makes historic shift to allow refunds on games lost to Covid-19 New ticket policy seeks to have common benchmarks while still allowing team flexibility Bonus credits for rolling over ticket money toward future games ranges from 0 to 30 per cent depending on the team Major League Baseball this week rolled out a new ticket refund policy for games lost to Covid-19 pandemic that represents the first large-scale, coordinated effort among any US sports property to return to fans’ money spent on tickets for events that haven’t been played. But the league and the 30 individual teams ideally would really prefer fans not take advantage of the historic change in policy.   Baseball’s new ticket program relies principally on the league shifting the classification of the games that have been lost to public health crisis. Prior to this week, the unplayed MLB games were considered postponed, and not canceled, similar to how rainouts are handled each season. That classification has now changed given the strong unlikelihood of MLB being able to stage a normal 162-game regular season in 2020. Even with that alteration, many individual MLB teams have set up their specific ticket policies to strongly incentivize fans to roll over their previously paid money to future games, either in 2020 or 2021.

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