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How to re-imagine contactless customer experience in a touch-free world post-Covid

As the Covid-19 pandemic moves into new phases, consumers are increasingly concerned about minimising physical contact to reduce the risk of infection and are putting a high price on health factors when interacting with organisations. As a result, Covid-19 is a major catalyst for the rising trend of touchless interfaces which have become integral to the customer experience. To get market-leading insight on what comes next, register for our webinar now. In this webinar we will bring our perspective on:How can organisations rethink/redesign experiences by reimagining their products and services for a contactless world?How should organisations tackle consumer concerns and protect consumer rights?How do businesses accelerate their ‘contactless agenda’ given the business challenges imposed by Covid-19?Our panel comprises of leaders from various parts of our business:Gagandeep Gadri – brand and experienceGagandeep is an experienced branding and customer experience transformation senior advisor and a trusted customer partner to our market-leading clients. Sarah Hobday – customer strategySarah is a leading customer transformation strategist and has supported customer centric solutions for top clients in the financial services sector. Bhavesh Unadkat – digital marketingBhavesh is an experienced marketing strategist and leads the delivery of several clients across the retail and consumer products sector.

Read more at:
https://www.thedrum.com/opinion/2020/06/16/how-re-imagine-contactless-customer-experience-touch-free-world-post-covid

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